Contact information

Contact Policy

We’re here to help! Whether you have a question about a product, your order, or anything else, feel free to reach out to us.

You can reach us via:

- Email: hello@mysoltag.co.uk

- Social Media: @mysoltag on Instagram and Tiktok

We aim to respond to all messages within 24 hours.

Our support hours are:

- Monday to Friday: 9 AM – 5 PM (GMT/BST)

- Weekends & Holidays: Closed (but we’ll get back to you as soon as possible the next business day)

If you’re contacting us about an existing order, please include:

- Your order number

- The email address used to place the order

- A brief message describing your issue

- We do not offer phone support at this time.

- Response times may be longer during busy periods or sales.

Your satisfaction is important to us, and we’re committed to providing the best customer experience possible. Don’t hesitate to reach out!